BONBARK · IN-HOME GROOMING
Terms of Service
Effective October 1, 2026
These terms explain use of BonBark’s website and booking service and the basic conditions for requesting in-home grooming. Please read them before creating an account or requesting a visit.
Your account and information
You must be an adult authorized to arrange care for the pet and access to the service location. Provide accurate contact, address, pet, and handling information and keep it current. Keep your account secure and contact us if you suspect unauthorized use. Google or email sign-in is provided through Clerk and is also subject to the relevant provider’s terms.
Requests require confirmation
Available times are offered for appointment requests. A submitted request, receipt, or temporary time hold is not a confirmed appointment. BonBark reviews the request, travel needs, pet details, and availability and must approve it before the appointment is confirmed. Requests may be declined or an alternative time proposed. Contact BonBark promptly if you need to cancel or reschedule; any applicable policy or charge will be communicated before you agree to it.
Services and estimates
Services include Bath, Full Groom, and Mini Groom. A Mini Groom is a face, feet, and fanny tidy-up with a bath rather than a full haircut. Estimates depend on the selected service, breed, weight, coat complexity, approved custom pricing, and extras. Paw care, teeth brushing, deep coat conditioning, deshed and blowout, and nail grinding are optional add-ons. Matted coats or extra grooming work may incur additional charges. We will discuss material changes to the requested service or estimate before proceeding. Grooming results depend on coat condition and the pet’s tolerance.
Dogs over 50 pounds
Dogs over 50 pounds require an inquiry and individual approval before booking. Custom eligibility, service duration, and prices are assigned by BonBark. Approval for one pet does not automatically apply to other pets or guarantee acceptance of every future request.
Preparing your home
We groom inside your home using your suitable bath or sink. We bring a grooming table, dryer, equipment, and tools. You provide warm running water, a suitable electrical outlet, safe access, and a clear, quiet workspace. Keep other pets and children away from the work area. Tell us about access restrictions, stairs, parking issues, or other conditions that could affect the visit.
Pet welfare and accurate disclosures
Before the visit, disclose known medical conditions, sensitivities, injuries, matting, bite history, behavioral concerns, and handling needs. Grooming is not veterinary care. We may pause, modify, or stop a service if continuing would be unsafe or unduly distressing for a pet or person, and will discuss next steps with you. Seek veterinary advice for medical concerns. Any separate grooming agreement presented for acceptance also applies to the visit.
Payment
We accept Venmo, Cash App, cash, and checks. We do not accept credit cards. The booking form requires acknowledgment of these payment methods, and no payment is taken through the booking form. Payment arrangements and the final service amount will be confirmed with you. Third-party payment services have their own terms.
Acceptable use and availability
Do not misuse accounts, submit fraudulent requests, attempt unauthorized access, disrupt the service, or upload unlawful material. We may restrict access where reasonably necessary to address misuse or protect the service. Online availability, estimates, and maps can contain errors or be interrupted; contact BonBark if information looks incorrect or you need assistance.
Privacy and website materials
Our Privacy Policy explains how we handle account, booking, pet, and address information. BonBark’s branding, website content, and original artwork may not be copied or used commercially without permission, except where permitted by law. You retain rights in information you provide and authorize us to use it as needed to operate your account and deliver the services you request.
Questions, disputes, and updates
Contact BonBark first with any service concern so we can work toward a resolution. These terms do not exclude rights or remedies that cannot lawfully be excluded. We may revise these terms and post the updated version and effective date on this page. Changes to an already-confirmed appointment will be discussed with you where they affect the agreed service.
Contact BonBark
For questions about these terms, privacy, or your account, email Barnasalspray@gmail.com.